ONES Refunds Policy
Products that have been opened and consumed are not eligible for refund or exchange. We are only able to refund products if they are damaged or defective.
We can offer a refund on your original method of payment only and, depending on your bank or institution, it may take 3-5 days or longer to show up on your statement after verification.
Refunds will only be issued if:
- The product(s) purchased were damaged or defective
- The product(s) were purchased directly through www.drinkones.com and
- The customer submits the request for refund within 30 days of receipt
Refunds will only be issued once the product is verified as damaged/defective through submitted photos. We are unable to provide refunds on products that have been opened, used or if items were not purchased on www.drinkones.com.
We are also unable to refund sale items.
If you are eligible for a refund in accordance with our policy as outlined above, please email firstname.lastname@example.org using the subject line "Return".
We also require a receipt or proof of purchase. Any item that is returned more than 30 days after delivery, a partial refund may be granted at the discretion of ONES.
Our Exchange Policy
Products that have been opened and consumed are not eligible for refund or exchange. If you are not happy with your order, it may be returned unopened and unused and in the same condition that you received it within 30 days of receipt for an exchange.
Each product must also be in their original packaging and wrapped carefully to prevent breakage. Any item not in its original condition, that arrives damaged or defective for reasons not due to our error, is ineligible for exchange.
Shipping costs on your original order are non-refundable. Customers are required to pay associated shipping fees when exchanging an order, and are responsible for ensuring the goods arrive safely. Please consider using a trackable shipping service or purchasing shipping insurance when exchanging products as we can’t guarantee that we will receive your returned item.
Please take extra precautions if attempting to return products during the winter as we are not responsible for product breakages that occur while in transit to us. Depending on where the products are being shipped, the time it may take for your exchanged product to reach you can vary.
If you are eligible for an exchange in accordance with our policy as outlined above, please email email@example.com the subject line "Exchange". We do require proof of purchase through Shopify.